Customer Testimonials

 

“ Hello Clive,

Thank you for the pictures and invoice. The tables are beautiful. Happy to have discovered your beautiful store; you have no idea how many stores I’ve been in, looking for something along these lines. There is nothing comparable to the quality of this furniture in the Ottawa region. I know a few people I will be bringing to your store.

Thanks for putting the order in so quickly.

Have a great day,
Aline”


“Hi,

I would like to thank you for the excellent service that I received during my recent purchases. Your expert knowledge was extremely valuable in helping me choose the right furniture for my needs.

I can’t say enough about the selection, look and quality of your product line.

Delivery of the dining table and chairs, the bedroom set, and the leather sofa and recliner was trouble free. The staff were careful and courteous.

Overall, it was great buying experience and highly recommended. Will definitely buy from again!

Best regards,
Ernie”


“Dear Folks,

Over the last eighteen months we have purchased an eight piece dining room set, a six piece bedroom set plus a box spring and mattress set, two TV stands plus a “Small World” rhythm wall clock. These purchases gave us an opportunity to enjoy your very friendly and helpful sales staff and to deal with your delivery team on several occasions.

We are totally satisfied and pleased with all the furniture. The pieces have met our expectations and we are especially pleased with the solid wood construction and the quality of the hardware used in the drawers.

Everyone comments on the furniture and loves the chimes of the clock and the mechanics that open up the face of the clock.

To sum it all up we are more than pleased with all our purchases. The delivery team was prompt, handled pieces carefully and went out of their way to be friendly. It is a real joy to deal with the many aspects of The New Oak Tree!

Sincerely,
Marian and Richard Fitzgibbon”


“I want to take this opportunity to express my gratitude to Lorraine for helping me while I chose new bedroom furniture. She was extremely kind and patient with me as I asked many questions about the furniture. She presented various options for me to look at in order to create the best fit for my home. I was very impressed with the service I received as well as the follow up to inform me about the progress of the furniture being made. I would highly recommend the New Oak Tree to anyone interested in quality furniture for their home.

Thanks again Lorraine, you have been wonderful.

All the best,
Jade Reeves”


“We purchased an oak dining set between ten and fifteen years ago from the New Oak Tree on High Street in Carleton Place. About three years ago we ran into Terry, the new Manager of the New Oak Tree in Cochrane, Alberta and asked him if it would be possible to purchase two bar stools to match our old dining room set. He told us there would be no issues, ordered them, and they came in as promised!

We bumped into Terry again at a trade show in Ontario a couple of years later, and in conversation with Terry, we mentioned that our old table was blemished with white circles. He immediately offered to refinish the table, as The New Oak Tree absolutely stand behind their work! He made this offer even though he was not the owner when we made the initial purchase. True to his word, we dropped the table off, and they did a remarkable job in restoring the table. Now it looks exactly like it did when we initially purchased it so many years ago!

Thank you very much to all the staff from the New Oak Tree, we really do appreciate the fantastic customer service that we received, and would not hesitate recommending the New Oak Tree as a great place to shop!!

Thank you again,

Greg & Marilyn McNulty
Carleton Place, Ontario”


 

“Would you please pass my admiration and thanks to the hands that crafted our new Glaveston 40×40″ 4-bow table (which we picked up a week ago).

One of my first jobs was for a fine furniture maker, and I’ve built two mahogany kayaks, so I have an eye for this kind of thing. The table’s rugged beauty is exactly to our taste. It’s the hard-working platform at the centre of our hard-working home. The excellent materials and workmanship are abundantly appreciated.

John Stewart and Nadia Daif
Ottawa, Ontario”


 

“We received our dining set today and, as much as we were impressed with you as our sales representative, we are happy to report that the two delivery gentlemen exceeded our expectations. They were very friendly, polite and most important, they were extremely careful with the installation of our dining table. We are tremendously satisfied with the quality of the furniture and the excellent service we received from “The New Oak Tree” in Navan. Thank you to all the employees who made this purchase a very pleasant experience! We will not hesitate to refer you to our family and friends.

In appreciation,

Ray & Edna Lepage
Orleans, Ontario”


 

“I would like to let you know of a very positive shopping experience at your store.

I wanted to buy a dining room set for our home as present to my spouse. After looking at several stores in the area, I went to the new oak tree. With a few stores to go on my list, I knew almost immediately when I walked in to the front entrance that this was probably going to be the last store I would need to see. The store itself was very clean and open and this was evident right away. I was surprised at the quality of the dining sets and knew this was a place with class. No furniture store in the area that I visited was this classy.

I was greeted by a warm smile and a friendly voice. I was looking at 2 sets and asked Lorraine about them. She was extremely well prepared and knew everything I asked. She was also clear as to how to keep the set looking clean and new. She told me about and showed me the products available at the New Oak Tree for proper care of the set.Because of Lorraine’s knowledge and passion for her job I was able to leave knowing I made the right purchase. Lorraine also set up a delivery to my home and worked closely with me to have it delivered as a surprise for my spouse.

I would and will consider the New Oak Tree for any new furniture purchases. I would also very highly recommend your store to anyone.

Bob Hohmann”


 

“I wanted to drop a quick note regarding the recent purchase that we made at the New Oak Tree. When we entered the location in Carleton Place, we felt right at home. Damon McCammon, our salesperson, was very helpful in selecting the right piece of furniture for our needs. When the piece we selected wouldn’t fit our room, he ordered a custom piece to fit our needs. A few weeks later, we received a call from the warehouse notifying us that the product had arrived and was ready for delivery. When the delivery team arrived, it was nice to see that the New Oak Tree had already inspected our desk to ensure that it was exactly what we ordered and that it was in perfect condition. They place the desk exactly where we wanted and removed all the packaging.

I want to thank you and your team for a great purchasing experience, and we will recommend the New Oak Tree to all our friends.

Thank you,
William Skorupinski”

 

We just wanted to drop a line to say “thank you!”

We’ve been sleeping in our bed for a couple days now and it is great!
Thanks for your help with the whole process. The height of the platform
is perfect, and we are very happy with the craftmanship and quality of
the furniture. It looks amazing!

We were also pleased with the delivery service provided, the guys were
considerate, careful and professional.

Have a great day,

Val & Anthony

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